Oh Adaptec...you Silly People.

So I bought a "Gambridge 1400" from Adaptec. Cost me about 60 bux and the deal is that you can take any console or DVD player or whatever and you can play games and movies through your computer and on your computer monitor using this device. Sounded good to me. I can hook up my XBOX, my Playstation 2, and my XBOX 360 to it and play them all on the computer and make recordings and stuff. W3rd...only not so w3rd because the package I got the device in did not include the CD with the installation program and drivers for the device which are required for operation. I looked all over the internet and they are nowhere to be found online. And you cannot download them from Adaptec's website. Their online customer service and product support is confusing and after attempting to use it, it's quite evident that it simply sucks. My product isn't even listed on their support page. And on the product page there is only a user manual for how to install it. It says I need to use the CD that I don't have. Then there was a phone number to call for technical support issues. At $199 per call. I'm like hell. Then there was a customer support number to call that's a long distance number. I call it and after I'm on hold for 20 minutes (at least), I decide to give up and send them an email. Only, there's no email listings for contacting support. So I fill out a little form on their website about my product and...oh wait..but their form requires a Serial Number or a TSID (whatever that is) from the product. My product has "not a valid serial number" nor a TSID on it. So I can't do that. So I find another form for filling out complaints or something and I fill it in and send it off. I'm contacted 2 days later via email and told that I need to call the long distance number again. I do...after being on hold another 10 minutes or so, someone finally comes on the phone and they want to know the SN and the TSID and I explain that there isn't one but I ask why in the hell they can't just go by the product name. They do and the woman puts me on hold for another 5 minutes then comes back on and takes my name and address and kindly says they'll be sending me a CD out with the installation program and drivers within 6 weeks. 6 weeks?! Frankly, I'm surprised they are sending me a CD at all. I figured they were going to tell me that I was screwed and I was going to have to go blow up their building with a bomb made out of 37 two liter cokes tied together with 37 rolls of mentos above them wired together with an ingenius deployment device that would surely cause total destruction of the building. But 6 weeks? I didn't take 6 weeks to pay for the shit. Why don't you send it right now, peppy.......